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Methodology for Clinical Risk Management

We've engineered our solution to empower clinicians to mitigate risk and transform clinical practice. Our approach to patient safety and risk management incorporates three dimensions of education into a four-step risk improvement process focused on the root causes of patient safety issues.


4-Step Risk Improvement Process

Our methodology consists of a process by which evidence-based performance measures and quality improvement interventions are used to help clinicians capture, remediate and monitor clinical risk exposures with direct implications for patient safety.

1. Initial Assessment


Assess to Identify Clinical Risks

Assessments help to identify the root causes of clinical risk. Clinician responses can reveal gaps in knowledge, as well as concepts and topics that need to be mastered. Results are used to generate a personalized, prioritized learning path for each clinician.

2. Learning Path Activities


Educate to Improve Patient Safety and Knowledge

Execute the learning path. Courses address identified gaps in knowledge. Clinicians acquire new risk management strategies to help improve patient safety.

3. Knowledge Into Practice


Over a period of time, clinicians apply what they learned by practicing at the bedside. This time allows managers and educators to observe as clinicians implement these new or improved skills.

4. Follow-Up Assessment


Reassess to Gauge Knowledge Retention

Initiate a follow-up assessment for a comparison to initial results and to evaluate retention of risk and patient safety recommendations and strategies. For any remaining gaps in knowledge, post-activities are offered to remediate and ensure progress.


3-Dimensional Education

To ensure competencies are mastered and concepts are adapted for behavioral change and long-term application, clinicians are assessed and educated across three dimensions of learning — content accuracy, concept comprehension and severity of risk prioritization.

Content Accuracy

Content accuracy is the first dimension in addressing actions that could lead to an adverse event. Education content pertains to a topical category focusing on key areas of clinical risk and patient safety that are immersed in each course module and assessment question.

Concept Comprehension

Concept comprehension is the second dimension to creating a safer patient environment. Analyzing decades of medical malpractice claim data across multiple specialties, we have pinpointed the five core roots of patient safety issues: cognition, communication, performance, professionalism and system. We intertwine these five clinical risk-related concepts into all assessments and educational content.

Prioritization of Risk Severity

Prioritizing interventions by risk severity is the third dimension to reducing medical malpractice costs and improving patient outcomes. Risk levels -- high, moderate, and low -- are assigned to each assessment question following guidelines established by national patient safety organizations. These classifications facilitate personalized, prioritized learning to ensure the highest risk factors are addressed first.